About

What Is Ayesha Chemist?

Ayesha Chemist & Wellness Experts is a modern pharmacy concept where medicine is sold following the best international standards. Here, we ensure that everything our customers buy is 100% authentic. We consider medicine handling a very crucial factor for human lives so all the medicine is transported and stored under controlled temperatures. We have qualified pharmacists on-board at each of our pharmacies and at our Call Center for the best possible guidance.

Do you only sell medicines?

Our channel carries pharmacy and non-pharmacy product range including Hair Care, Skin care,baby Care, Organic Range,Oral Care, Women Care, Mens Care, Nutrients, Multivitamins, Crackers & Crips, Biscuits, Beverages, Confectionery, Medical and Personal Care Appliances. We also aim to provide health care services at your doorstep.

How is Ayesha Chemist different from others?

Ayesha Chemist meets international Pharmacy Service standards, i.e., qualified pharmacists, free patient counseling, free home delivery, best possible inventory controls, direct sourcing from the original manufacturers and end-to-end cold chain infrastructure. You can visit our outlet to feel the difference. We offer products via physical channels through our Ayesha Chemist Website as well as our digital channels i.e App,Website and call center services. We also offer FREE home delivery and target to deliver products within three hours of ordering. Ayesha Chemist fully addresses the current imperfections of the retail pharmacy channel thus offering best product efficacy to the consumers. We also offer certain services free of cost. Namely, free pharmacist consultation, blood pressure, sugar test, BMI ratings.

Does Ayesha Chemist have a cold chain facility for medicine?

Yes, we do have cold chain facilities for those medicines which require a certain temperature to maintain their potency
Delivery with in the Service zone,we use ice bags to maintain temperature.
Delivery in Non Servicezone,we donot deliver injections, fridge items and any other medicine which require a certain temperature to maintain in non service zone.

Orders

How can i place my order?

You can place your order through our website at ayeshachemist.com. You can also place the order on call by calling our customer services at +92 308 6787770, or inbox your prescription on Facebook/Messenger to book an order.

How do i cancel my order?

You can cancel your order by placing a call at our customer services +92 308 6787770, to assist you in such a case before your order gets dispatched or delivered.

How can i change my order details?(Address/Items)

You can request changes in your order by placing a call at our customer service department +92 308 6787770 before your order gets dispatched or delivered.

What can cause my order to be delayed?

The hefty load of orders or uncertain restrictions on delivery are as may delay your order.
If a certain product is out of stock, we try to arrange the same for you, which may take time.

Delivery Details

Do you have Free Home Delivery?

Free delivery on order amount above 4000 Rs.

How long does it take to deliver?

We target to deliver within 3 hours in city. However, due to the hefty load of orders or uncertain restrictions on delivery areas may delay your order. Another reason for your order to get delayed is, If a certain product in your order is out of stock, we try to arrange the same for you, which may be time taking sometimes.

Do you have any minimum order limit for home delivery?

No, we don’t have any minimum order limit.

Payment Information

How can i pay Ayesha Chemist online?

You can pay online while ordering at Ayesha Chemist website ayeshachemist.com by using a credit or debit card.You can also use a card on delivery service (on Call) orders.

How can i claim my Refund?

Refunds have been processed automatically from Ayesha Chemist within 24-48 hours. It takes 14 business days to be reflected back in your account according to the banking protocols. However, In some cases it took up to 40 days depending on your bank policy.For your refund claim, you can reach out to us at ayeshachemist.com.

Are there any discounts on online payments?

We have multiple banks onboard for online payment discounts which are offering upto 15% discount on debit and credit card only on medicine. You can find out more on our card discounts page.

Medicines

I am on long-term medication, do you have a monthly refill facility?

Yes, Ayesha Chemist can facilitate long term medication needs. Kindly register yourself at any of our Website or Call Center at +92 308 6787770.

What if I don’t have a prescription?

Narcotics items can only be processed with a valid prescription. However, Ayesha Chemist is a complete health care platform and you can purchase any other medicine that doesn’t require a prescription.

Returns

I want to return my purchase, what do I do?

Ayesha Chemist return/exchange policy can be found +92 308 6787770.

Can I exchange my order instead of returning it?